Check your Outlook Rules and Alerts settings. I had a customer recently who had this happening and they had a recently-created rule that sent everything sent “directly to me” to the Junk E-Mail folder (thus only getting stuff they were BCC’d on and such, but nothing with their email address in the To: field).

It depends on what you mean by “it looks like they got a letter,” but I would say no. The recipient would need to manually open the attachment (whether they are previewing it or opening it in Adobe Reader or another PDF reader) to view the contents. I know of no mail clients that automatically open attachments without the user directing them to. Not the least of the reasons for this is that the attachment could contain malicious code (heck, especially if it’s a PDF with all the Reader vulnerabilities lately!) and thus they require the user to be the one to manually initiate the viewing, assuming the user would only open a legitimate email (this of course is a wrong assumption, but transfers the responsibility away from the software company making the email client–which is a good thing, as they are simply passing the attachment to an unknown, uncontrolled third party utility when they open an attachment).

Having had a problem with copying and pasting documents from Outlook 2007, I discovered a fix that also resolved the issue of not being able to preview a PDF document.

So it is worth a try if you have had similar issues.

To try this fix:
Close Outlook, click ‘Start’ then click ‘Run’ and paste the following two lines (one line at a time, hitting ENTER after each one) into the run box.

Regsvr32 /i ole32.dll
Regsvr32 /i shell32.dll

(If you see an ‘invalid entry point’ message (or similar) after the first don’t worry- it should still work!)

Open Outlook and see if you can preview your PDF attachment.

This is an amazing software. I can’t imagine someone did not think of this before. It is the piece of software I have encountered in a while.

Thanks a lot for sharing,

That is good to hear Dustin, I will definitely try this next time I run into Adobe’s stuff not working in 64-bit! With Windows 7 running best and most often as 64-bit, hopefully Adobe will soon throw this fix in along with one of the security patches they seem to release every week or so :-)

It’s been a while since I’ve worked with it hands-on but I think the Foxit Previewer installs using an ActiveX control and doesn’t have to have Foxit Reader itself installed anyway, so I don’t think you’ll have a problem in your specific situation. Although an option you might consider is installing Adobe Reader 8.1 to get previewing and support for your secure documents, and ignoring Foxit altogether. I think that would work equally well if you must keep Adobe’s product.

I have a similar problem. I have a user that users outlook 2007 and for some strange reason, she cannnot open pdf file from outlook although she has adobe 8.0 installed.

She runs a citrix which connects to a application server, which has all the relevant installed. I have tried opening outlook from my P.C with my logon and it works fine. But once i use her profile, i notice the change regarding the pdf file. Please can someone provide some assistance.

Thanks
NIcky