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Hardware Inventory and/or System History and Tickets

I have a problem. Hardware hasn’t really been tracked here before, and I’d like to start doing that. At least at the level of desktop and/or LCD monitor, the two most costly and most likely to be “lost” items. I’ve never really found a solution for this that I like. For one, I like free, and I haven’t found a free option. I’ve tried Spiceworks [1], which is an excellent program, but I’ve run into enough issues with getting all machines entered in and tracking exceptions manually that it’s not a total solution. I’ve started making notes about new systems in an encrypted OneNote 2007 notebook, which does keep track of information well and is a good memory jog, but unless I create some templates (which are easy to create in OneNote), the information fields will vary, and it doesn’t fit the idea of a centralized store that I would prefer, although right now it’s just me. We’re working on our IT volunteer program, though, and I’d like whatever ends up being the final solution to scale well and function as a central repository. Trouble ticket tracking would be a good bonus, or at least a “system history” where a log of changes or issues encountered on each system can be centrally stored and associated with the system and/or user.

I’ve considered a Wiki, which is still an option, but other than the lack of being web-based and multi-user accessible, I like OneNote’s UI better and it seems similar. Did I mention easy-to-use and flexible is my number one requirement?

I’m still without a good, long-term solution.

7 Comments (Open | Close)

7 Comments To "Hardware Inventory and/or System History and Tickets"

#1 Comment By Tony Dye On March 18, 2007 @ 9:09 pm

I doubt this will be everything you want, but it’s a great start at a very low cost (free). OCS Inventory. [2]

#2 Comment By mark bailey On April 5, 2007 @ 4:45 am

I have been testing Spiceworks and have found it excellent for scanning all items on the network EXCEPT for windows machines. There are issues with WMI/RPC.

make sure to check out [3] . I had similar issues with WMI/RPC but they seemed to have been more easily overcome.

#3 Pingback By Hardware Inventory and Tickets: Tried and Trying On April 9, 2007 @ 12:54 am

[…] been looking for a good hardware inventory and helpdesk ticket solution. I got two suggestions, OCSInventory and ManageEngine OpManager. I also found a post by Jason […]

#4 Pingback By If only Tony had my inventory software ready On April 12, 2007 @ 2:01 pm

[…] Dye has an excellent post that is along the lines of my own posts here and here regarding hardware inventory.  His wish list seems to communicate even better than my […]

#5 Trackback By Lakeview Information Technology On May 26, 2007 @ 3:59 pm

HelpSpot helpdesk initial impressions…

In reading some of Jason Powell’s old posts about helpdesk software, I discovered a comment by the author of a system called Userscape HelpSpot. The system has obviously gone through some changes since the original post. I haven’t seen th…

#6 Comment By Barry On July 6, 2007 @ 4:06 am

I would look into scriptlogic’s desktop authority. This solution has very powerful [4] reporting features. You can use some predifined reports, create your own custom ones, schedule them. We have a quite big network and this reporting can save time when we emmediately need some statistics. Mostly we use detailed by component hardware inventory reports. There are also some interesting reports like “Computer missing for days” where you can recieve a list of computers that no longer active for defined amount of days.

#7 Comment By David Szpunar On July 15, 2007 @ 11:58 pm

I took a quick look at ScriptLogic’s stuff Barry, and I’ve been keeping an eye on them in general since I’ve heard some good things about it both from some church blogs (which one(s) I don’t recall at the moment) and from the [5] podcast. I don’t think we’re going to switch to their entire solution right now, but I can see it happening in the future because they seem to have some really nice management and reporting features!