I initially started testing the HelpSpot trial using their hosted trial service. It was a good way to determine if the interface merited further investigation. It does, as the interface is very nice and it is very easy to use and understand (from technician and user perspectives). My main issue right now is that it’s […]

MozyPro required one last change to work properly, after hanging during the initial backup: changing the temporary files directory per Jason Powell. I’ve had to do this on both of the servers where I’ve installed MozyPro, due to the C drive (temporary files are stored in C:\Windows\Temp by default) not having enough free space. After […]

In reading some of Jason Powell’s old posts about helpdesk software, I discovered a comment by the author of a system called Userscape HelpSpot. The system has obviously gone through some changes since the original post. I haven’t seen the original, but the changes appear to be good because I really like the system! The […]

I’ve finally taken a little while to play with FreeMind. It’s a useful little open source tool for organizing disorganized thinking, planning, and brainstorming. It does take a while to get the “feel” for mind mapping, which is what FreeMind does is often called, but once you grasp the non-linear layout, it turns into a […]

We just released our Free Wi-Fi without much hurrah this week(end) (I’m out of town, so I hope no one needs help!). The big test will be Monday and Tuesday (when I will be in town) with us hosting our Indiana District Council. Right now, content filtering on the public wireless is being provided by […]

At the end of last month, I posted about locking down the public computers in our new youth lobby. I’ve found a new possible software solution, that seems to be comparable to Faronics DeepFreeze in some respects, but may have some additional useful features. This one is from a company called Fortres Grand and there […]

Tony Dye has an excellent post that is along the lines of my own posts here and here regarding hardware inventory. His wish list seems to communicate even better than my posts what I’d like from the inventory side of things, but I still want a helpdesk to be integrated into the same system. Some […]

I’ve been looking for a good hardware inventory and helpdesk ticket solution. I got two suggestions, OCSInventory and ManageEngine OpManager. I also found a post by Jason Powell about switching to ManageEngine Service Desk Plus. I have a huge amount of respect for Jason and his team, so I’ve tried out the free trial of […]

(For current known solutions to this problem, see the Updates below! Thanks for visiting and making this my most popular post ever, even over a year later!) If you’re running Outlook 2007, you’ve likely noticed that you can’t preview PDF files sent to you as attachments, while you can preview most images and Office documents. […]

You may know that Microsoft offered a free or discounted upgrade to Windows Vista for computers purchased between October 26th, 2006 and March 15, 2007. The exact terms were set by each manufacturer for each of their systems sold with Windows XP, with different Vista versions available based on whether you got Windows XP Home […]