I posted the DNS resolution issue I encountered with the LAMP Server appliance from VirtualAppliances.net on their support forums. They’ve responded that they have yet to reproduce the issue but are working on it. I’m looking forward to getting this working, and I’ve also requested a quote from them to see what a custom appliance would cost that includes LDAP support, which I would need if I want to use HelpSpot’s Live Lookup feature to connect to Active Directory and pull account information into HelpSpot. We’re small enough that this would be useful but not a must, so a lot of it is based on the custom appliance price.
David Szpunar: Owner, PC Help Services & indeedIT
David's Church Information Technology
June 6th, 2007 at 10:23 am 
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LAMP Virtual Appliance DNS Update
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Last reply was June 29, 2007
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One note, is that you could do Live Lookup without LDAP in the stack. Instead you could point Live Lookup to another server on your network that has it or perhaps to an ASP script that can access AD. Since Live Lookup uses HTTP, you can use any server you can reach. So it doesn’t need to be on the same server HelpSpot runs on. It can also use a script in any language since all it cares about is that XML is returned.
Of course keeping it all on one server has it’s own advantages.
That is an excellent idea Ian, thanks! I may look into that once if we purchase HelpSpot.
[…] (1.0.131 is now based on Ubuntu Server and allows you to install any Ubuntu module!) to fix the issue I had with DNS resolution, which I haven’t run into on this new version; outbound DNS works just fine now, and the PHP […]