I initially started testing the HelpSpot trial using their hosted trial service. It was a good way to determine if the interface merited further investigation. It does, as the interface is very nice and it is very easy to use and understand (from technician and user perspectives). My main issue right now is that it’s […]

MozyPro required one last change to work properly, after hanging during the initial backup: changing the temporary files directory per Jason Powell. I’ve had to do this on both of the servers where I’ve installed MozyPro, due to the C drive (temporary files are stored in C:\Windows\Temp by default) not having enough free space. After […]

Dell is packaging software (arguably spyware) that forces users to go through Google for search especially for typos, with all above-the-fold results being ads.  This software is separate from the Google Toolbar and more difficult to get rid of.  Based solely on the post about this over at OpenDNS, I’m not very happy with this […]

In reading some of Jason Powell’s old posts about helpdesk software, I discovered a comment by the author of a system called Userscape HelpSpot. The system has obviously gone through some changes since the original post. I haven’t seen the original, but the changes appear to be good because I really like the system! The […]

I wrote yesterday that MozyPro wasn’t finding Exchange or SQL files when I selected those backup sets. I called MozyPro yesterday for support, and their Lead Support Engineer got back to me within a half-hour or so (I didn’t time it exactly) with some things to try. The first one worked; I had to edit […]

I used to listen to music in the car during my commute. I’d switch to talk radio occasionally for a change. What I’m really passionate about however is technology. None of the boring radio stations around here carry much technology-related radio for some reason. I think it’s an untapped market (OK, maybe it’s too small […]

With our recent purchase of color Sharp printer/copiers to address the issue of rising inkjet printer ink costs (much cheaper per page, and the print quality and speed rocks!), it’s time to remove the inkjet printers from everyone’s desks.  But what do we do with them?  The only possibility mentioned so far is to sell […]

I’ve decided to follow-the-blog-leader and try out MozyPro for online backup. I set up our account last night (make sure to contact them and get the 10% non-profit discount!) and decided to try out backing up our Exchange/Shelby server first, since that dataset should be a lot smaller than our file server. Everything went smoothly, […]

I’ve been assigned a new office, in our new building.  I’m not sure if I’ve mentioned that before, I may have.  But it was official just over a week ago…although I haven’t had time to move.  Until today!  My mom and dad joined my wife and son (although he mainly just enjoyed the stroller rides […]

I’ve been asked to post some information on how I implemented 802.1x authentication in our wireless network. This setup involved a lot of experimentation, and I’m not completely done although I have a working solution. This post will be a high-level overview of the process. I will post some additional information when I have time […]