David Szpunar: Lead Engineer, PC Help Services

David's Church Information Technology

March 16th, 2007 at 12:17 pm Print This Post Print This Post

Hardware Inventory and/or System History and Tickets

I have a problem. Hardware hasn’t really been tracked here before, and I’d like to start doing that. At least at the level of desktop and/or LCD monitor, the two most costly and most likely to be “lost” items. I’ve never really found a solution for this that I like. For one, I like free, and I haven’t found a free option. I’ve tried Spiceworks, which is an excellent program, but I’ve run into enough issues with getting all machines entered in and tracking exceptions manually that it’s not a total solution. I’ve started making notes about new systems in an encrypted OneNote 2007 notebook, which does keep track of information well and is a good memory jog, but unless I create some templates (which are easy to create in OneNote), the information fields will vary, and it doesn’t fit the idea of a centralized store that I would prefer, although right now it’s just me. We’re working on our IT volunteer program, though, and I’d like whatever ends up being the final solution to scale well and function as a central repository. Trouble ticket tracking would be a good bonus, or at least a “system history” where a log of changes or issues encountered on each system can be centrally stored and associated with the system and/or user.

I’ve considered a Wiki, which is still an option, but other than the lack of being web-based and multi-user accessible, I like OneNote’s UI better and it seems similar. Did I mention easy-to-use and flexible is my number one requirement?

I’m still without a good, long-term solution.